We experienced a service degradation affecting our API between 18:36 and 19:36 UTC. During this period, some requests may have failed or experienced higher latency.
Our team identified and corrected the root cause, and all systems have now returned to normal operation.
We apologize for any inconvenience this may have caused and appreciate your understanding.
If you need assistance, please don’t hesitate to reach out to us at support@rebill.com.
Oct 24, 21:19 UTC
Resolved -
AWS has confirmed full recovery of the affected services in the US-EAST-1 (N. Virginia) region.
We have verified that all Rebill systems are now operating normally, including Subscriptions, Dashboard, and email notifications.
The issue has been fully resolved, and we will continue to monitor closely to ensure ongoing stability across all services.
If you need any assistance, please don’t hesitate to contact us at support@rebill.com.
Thank you for your patience and understanding throughout this incident.
Oct 21, 14:48 UTC
Monitoring -
Dear merchant,
Earlier today, a major outage in the AWS US-EAST-1 (N. Virginia) region caused intermittent errors and latency across multiple Rebill services.
This incident originated outside of our infrastructure but resulted in service degradation affecting key components of our platform, including Subscriptions, Dashboard, and email notifications.
AWS has reported significant progress toward recovery, and we are already observing improvement across our systems. However, our team is actively monitoring the situation to ensure full stability and to prevent any residual impact on payment processing or notifications.
If you need any assistance, please don’t hesitate to contact us at support@rebill.com.